REFUND POLICY

At blackpoolflats.com, we strive to make returns and refunds as straightforward as possible, while ensuring fairness for both our customers and our business. Please review the details below to understand our policies and procedures for returning items and processing refunds.

Conditions for Accepting Returns

blackpoolflats.com reserves the right to refuse returns in cases where items are sent back beyond the specified time frame or in a condition that differs from when they were originally shipped. This includes items that show signs of wear, damage, alteration, or have been used in a way that affects their resale value.

If you need to return multiple items—even if they were purchased as part of separate orders—you are welcome to send them together in a single package for convenience. However, it is critical that all required return forms are included with your shipment. These forms help us accurately identify your order, track the items being returned, and process your refund efficiently. Without these forms, we cannot guarantee that your refund will be processed correctly or in a timely manner, as we may not have the necessary details to link the returned items to your purchase.

Requirements for Eligible Returns

To be eligible for a refund, all returned items must meet the following criteria:

  • They must be the original products as purchased (no substitutions or replicas).
  • They must be in their original, unopened packaging (where applicable), with all tags, labels, and accessories intact.
  • They must be undamaged, unused, and in the same condition as when they were delivered to you.

Refund Processing Timeline and Details

Once we receive your returned items and verify that they meet our eligibility criteria, we will send you a confirmation email to notify you that your return has been accepted. Following this confirmation, we will initiate the refund process.

  • Refund method: Your refund will be issued using the same payment method you used for the original purchase (e.g., credit card, debit card, PayPal, etc.).
  • Timeline: We aim to process refunds within 10 business days of accepting your return. However, please note that credit card refunds are subject to the processing timelines of your credit card issuer, which may take additional time (typically a few business days) to reflect in your account. In some cases—such as during peak shopping periods or due to unforeseen delays—returns and refunds may take slightly longer than usual. We appreciate your patience in such circumstances.
  • Membership benefits: If your purchase involved the use of membership coupons, points, or other loyalty rewards, these will be automatically reactivated and credited back to the email address associated with your membership account once the refund is processed.

Contact Us for Assistance

If you have questions about returning an item, need help with a return form, or want to check the status of your refund, our customer service team is here to assist you. Our working hours are as follows:

  • Weekdays:
    • Morning: 10:00 to 13:30
    • Afternoon: 17:15 to 20:15
  • Saturday:
    • Morning: 10:00 to 13:30

Don’t hesitate to reach out—we’re committed to helping resolve any issues and ensuring your satisfaction with the return process.